Step 01
SMS Arrives. App Opens. Orders Are Waiting.
The moment DME Express assigns an order, TPA Light sends an SMS via Twilio. The contractor opens the PWA from their phone's home screen — no App Store required. Their active orders are already there, sorted by priority.
- New orders highlighted with a cyan badge
- Order count visible immediately on dashboard
- Works offline — last sync cached on device
- Installs to home screen on iOS and Android
Contractor Dashboard
Active Orders Today
3
1 new · 1 en route · 1 complete
New
Sunrise Hospice — 142 Oak Ave
En Route
Maple Care Center — 88 Pine St
Complete
Valley Palliative — 200 Elm Blvd
Step 02
Select What's Being Delivered — Item by Item
The contractor sees the exact list of items assigned to the order. They tap to mark each item as delivered. If all items are going — one tap each. If a partial delivery, they leave one unchecked and the system asks why before continuing.
- Every item listed from the original order
- Checkbox interaction — fast and touch-friendly
- Unchecked item triggers reason prompt before proceeding
- Cannot reach "Slide to Deliver" without resolving every item
Item Selection
Select Items Delivered
Oxygen Concentrator — 5L
Why can't this be delivered?
Item not available in vehicle / Damaged in transit / Patient declined / Other
Step 03
Slide to Deliver — One Deliberate Gesture
Once all items are addressed — delivered or with a documented reason — the contractor sees the "Slide to Deliver" bar. This is intentionally tactile. It can't be tapped accidentally. The act of sliding is the confirmation. No second-guessing.
- Cannot be triggered until all items resolved
- Slide gesture prevents accidental confirmation
- Fires status update to DME Express API instantly
Slide to Deliver
Order Summary
Hospital Bed
Wheelchair
Oxygen — Not available in vehicle